City Leader Guide

City Leader Guide on Organizational Culture Change

  • Authors Neil Kleiman, Alexander Shermansong

Last Updated

Innovation, Strategic Leadership and Management

North America, United States


This guide helps city leaders and staff systematically evaluate and transform organizational culture to align with their administration’s vision and values. It defines organizational culture and offers:

  • A framework for assessing and implementing change;
  • Real-world examples that show what organizational transformation can look like, what works, and what doesn’t;
  • A self-assessment that helps cities advance change by identifying areas needing urgent attention as well as appreciating progress.

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